Noimann Academy Terms and Conditions for Educational, Coaching, Digital and Related Services

1. Introduction

1.1. Purpose of these Terms

These Terms and Conditions govern the purchase, access to, and use of educational, coaching, digital, consulting and related services provided by Noimann Academy.
These Terms apply to all products and services offered by the Academy, unless a separate written agreement expressly states otherwise.

1.2. Age Requirement

The Services are intended for persons aged eighteen (18) years or older.
Minors may use the Services only with the consent and supervision of a parent or legal guardian. The parent or legal guardian is responsible for the minor’s use of the Services and for compliance with these Terms.
The Academy may request evidence of parental or guardian consent and may refuse, suspend or terminate access for a minor where such consent is not provided or where the Academy reasonably considers the Product unsuitable for minors.

1.3. English Language Version

These Terms are drafted and made available in English. The English version is the only controlling version of these Terms.

2. Provider Information

2.1. Operational Confirmations and Manager Confirmation

After payment, access to the relevant Service begins only after confirmation by the Academy.
For the purposes of these Terms, “Academy Confirmation” means a confirmation sent by the Academy through email, invoice, payment confirmation, platform notification, messenger message, or another written digital channel.
A phone call may be used for operational coordination, but formal confirmation of access, order status or Product-Specific Terms should be made through email, platform message, messenger message, invoice, payment confirmation or another written digital channel.

2.2. Official Representative

Where a representative or signatory of the Academy is required, the Academy is represented by its Founder, Nargiza Noimann-Zander, or by another person duly authorized by the Academy.

3. Definitions

For the purposes of these Terms, the following definitions apply.

3.1. Academy / Provider

“Academy”, “Provider”, “we”, “us” or “our” means Noimann Academy L.L.C-FZ.

3.2. Client

“Client” means any individual or legal entity that purchases, orders, registers for, accesses, participates in or uses any Service.
The term “Client” may include a Student, User, Business Client or Authorized User, depending on the context.

3.3. Student / User

“Student” or “User” means an individual who accesses or participates in any Service, including a course, program, session, digital product, platform, community or Academy communication channel.

3.4. Business Client

“Business Client” means any company, organization, institution, partnership or other legal entity that purchases, orders or receives Services for itself or for its employees, contractors, representatives, clients or other participants.

3.5. Authorized User

“Authorized User” means any individual who is granted access to the Services by, through or on behalf of a Business Client.

3.6. Services

“Services” means all educational, coaching, consulting, digital and related services provided by the Academy, including the categories described in Section 4.

3.7. Product

“Product” means any specific course, program, mini-course, session package, consultation, webinar, digital product, downloadable material, textbook, video, recording, community access, AI tool, VR-related tool, neurotechnology-related tool or other offering made available by the Academy.

3.8. Digital Product

“Digital Product” means any product delivered or made available in digital form, including videos, audio files, recordings, PDFs, textbooks, workbooks, templates, presentations, files, lessons, assignments, tests, links, downloadable materials and non-downloadable online materials.

3.9. Platform

“Platform” means the Academy’s website, learning platform, personal account, payment pages, course pages, digital learning environment, Academy-created chats, communication channels and any other digital environment used by the Academy to present, sell, provide, manage or support the Services.

3.10. Product-Specific Terms

“Product-Specific Terms” means the specific commercial, educational and operational terms applicable to a particular Product, including the product landing page, product description, checkout page, invoice, payment page, written offer, order form, B2B proposal, written addendum, or other written product-specific information provided by the Academy.

3.11. Academy Materials

“Academy Materials” means all materials created, owned, licensed, provided, displayed or made available by the Academy, including videos, audio, recordings, texts, PDFs, textbooks, workbooks, templates, presentations, prompts, exercises, assignments, tests, course structures, methods, platform content, chat content and other educational or digital materials.

3.12. Community / Chat

“Community” or “Chat” means any Telegram group, WhatsApp group, platform chat, discussion space, channel, forum or other communication environment created, managed or used by the Academy for communication with Clients or Students.

3.13. AI Tools

“AI Tools” means any artificial intelligence-based tools, assistants, prompts, automated systems, analysis tools, content generation tools or other AI-enabled functions made available or used by the Academy in connection with the Services.

3.14. VR and Neurotechnology Tools

“VR Tools” and “Neurotechnology Tools” mean any virtual reality, immersive, neurotechnology-based, biofeedback-based or related digital tools made available or used by the Academy in connection with a specific Product.

3.15. Access Activation

“Access Activation” means the moment when the Academy confirms, enables or provides access to the relevant Service, Product, Platform, Material, session, Community or other deliverable.

4. Scope of Services

4.1. General Scope

The Academy provides educational, coaching, consulting, digital and related services.

4.2. Educational and Digital Products

The Services may include online courses, mini-courses, educational programs, recorded lessons, video materials, audio materials, digital textbooks, PDFs, workbooks, templates, presentations, assignments, tests, downloadable materials and non-downloadable digital materials.

4.3. Live, Group and Individual Services

The Services may include live programs, group programs, individual consultations, coaching sessions, supervision sessions, webinars, masterclasses, workshops, Q&A sessions and other live or hybrid formats.

4.4. Communities and Communication Channels

The Services may include access to Academy-created Communities, course-specific chats, cohort-specific chats, student communication channels, platform messages or other Academy-managed communication environments.

4.5. AI, VR and Neurotechnology-Related Services

Certain Products may include or refer to AI Tools, VR Tools, Neurotechnology Tools or other technology-based educational tools.

4.6. B2B and Corporate Services

The Academy may provide Services to Business Clients, including corporate access, team training, educational programs, digital materials, consulting, implementation support or other business-oriented services.

5. Product-Specific Terms

5.1. Role of Product-Specific Terms

Each Product may have its own Product-Specific Terms.
Product-Specific Terms define the commercial and operational details of the relevant Product, including its name, format, price, currency, access period, included materials, support level, schedule, certification status, refund rule and other product-specific conditions.

5.2. Main Source of Product-Specific Terms

The main source of Product-Specific Terms is usually the product landing page.
Depending on the Product, Product-Specific Terms may also appear in the checkout page, payment page, invoice, written offer, order form, B2B proposal, written addendum, platform description or other written information provided by the Academy.

5.3. Priority of Documents

If there is a conflict between documents, the following order of priority applies:
  1. an individually signed agreement or B2B order form, if any;
  2. Product-Specific Terms, including the product landing page;
  3. checkout page, payment page, invoice or payment confirmation, mainly for final price, currency and payment method;
  4. these Terms;
  5. Privacy Policy, Refund and Cancellation Policy, Cookie Policy and other related policies, where applicable.
Notwithstanding the order above, where a policy is expressly dedicated to a specific subject matter, such as privacy, cookies, refunds or cancellations, that policy governs that subject matter to the extent it is more specific and does not conflict with mandatory applicable law.

5.4. Final Price, Currency and Payment Method

The checkout page, payment page, invoice or payment confirmation controls the final price, currency and payment method applicable to the purchase.

5.5. Access Period

The access period for each Product is specified in the relevant Product-Specific Terms.
Unless a different access period is expressly stated in the Product-Specific Terms, access is granted for twelve (12) months from the date Access Activation occurs.

5.6. Lifetime Access

Where Product-Specific Terms state that a Product includes “lifetime access”, this means access for as long as the relevant Product remains available and supported by the Academy, unless otherwise required by applicable law or expressly stated in the Product-Specific Terms.

5.7. Support, Feedback and Curator Access

Support, feedback, homework review, curator access, mentor access, supervision, live Q&A or other interactive support is provided only where expressly stated in the relevant Product-Specific Terms or confirmed by the Academy in writing.
If such support is not expressly stated, it is not included.

5.8. Required Information on Product Pages

Where required by applicable law or where material to the Client’s purchase decision, the Academy will specify the relevant Product information, which may include:
  1. Product name;
  2. format;
  3. price and currency;
  4. access period;
  5. included materials and services;
  6. excluded materials and services;
  7. refund rule;
  8. certificate or completion document, if any;
  9. schedule, if applicable;
  10. support, curator, mentor or feedback options, if applicable;
  11. technical requirements, if applicable;
  12. any special conditions applicable to the Product.

5.9. B2B Product-Specific Terms

For B2B Services, Product-Specific Terms may also include the number of Authorized Users, internal-use restrictions, access period, payment terms, onboarding or implementation terms, corporate contact person, reporting requirements and other business-specific conditions.

5.10. No Reliance on Unstated Features

The Client may not rely on any feature, outcome, certificate, support option, access right, technology, session, recording, community access or other benefit unless it is expressly stated in the relevant Product-Specific Terms or confirmed by the Academy in writing.

6. Formation of Contract and Acceptance

6.1. Public Offer and Acceptance

These Terms constitute a public offer by the Academy. The Client accepts these Terms by making payment for any Service or Product.
The agreement between the Client and the Academy is concluded at the moment of payment, subject to the payment rules in this Section.

6.2. Payment by Card, Payment Link or Payment Provider

Where payment is made by card, payment link, Stripe, PayPal, Zbooni or another authorized payment provider, payment is deemed made when the transaction is successfully confirmed by the relevant payment provider or by the Academy.
If a payment is later reversed, rejected, disputed, cancelled, charged back, marked as fraudulent or otherwise not completed, the Academy may refuse to activate access, suspend access or terminate the relevant Service.

6.3. Payment by Bank Transfer

Where payment is made by bank transfer, payment is deemed made only when the funds are received in the Academy’s bank account.
A transfer confirmation, bank instruction, screenshot or payment order sent by the Client does not by itself constitute completed payment unless the Academy confirms receipt of funds or the funds are actually credited to the Academy’s account.

6.4. Other Acts Confirming Acceptance

In addition to payment, the Client confirms acceptance of these Terms by registering for a Product, creating or using an account, accessing the Platform, accessing Academy Materials, participating in a session, joining a Community or Chat, or otherwise using any Service.
Such acts do not replace the payment requirement where payment is required for the relevant Product.

6.5. Client’s Responsibility to Review Terms Before Payment

Before making payment, the Client is responsible for reviewing these Terms, the relevant Product-Specific Terms, the Refund and Cancellation Policy, the Privacy Policy and any other applicable policies or notices.
The Client’s failure to read such documents does not release the Client from their application, provided that such documents were made available to the Client before or at the time of purchase.

6.6. Payment by a Third Party

If one person pays for a Service and another person uses or accesses the Service, both the payer and the user may be treated as Clients for the purposes of these Terms.
The payer is responsible for payment-related obligations. The user is responsible for compliance with the rules applicable to access, participation, Academy Materials, Communities, conduct, confidentiality and use of the Services.

6.7. Verification Before Access Activation

The Academy may request additional information before Access Activation, including information required to verify payment, identity, eligibility, billing details, corporate authority, security status or compliance requirements.
The Academy may delay, refuse or suspend Access Activation if the requested information is not provided or if the Academy identifies a legal, payment, security, operational, compliance or safety risk.
The Academy may refuse or cancel access where providing the Services would violate sanctions, export control, payment provider restrictions, applicable law or compliance requirements.

7. Registration and Access

7.1. Access With or Without Platform Account

Some Products may require a Platform account. Other Products may be provided through email, messenger, cloud link, video conferencing tool, file link, Academy-created Chat or another digital channel.
The access method for each Product may depend on the relevant Product-Specific Terms and Academy Confirmation.

7.2. Account Creation

Where an account is required, the Client is generally responsible for creating the account unless the Academy confirms another access process.
The Academy may provide instructions, links, access credentials or other operational guidance required to activate or use the relevant Product.

7.3. Registration Information

The Academy may request registration information, including the Client’s name, email address and phone number.
For B2B Services, the Academy may also request information relating to the Business Client, Authorized Users, billing details or corporate contact person.

7.4. Accuracy of Information

The Client must provide accurate, current and complete information during registration, payment, onboarding and use of the Services.
The Client is responsible for any delay, failed access, missed communication, incorrect invoice, incorrect access activation or inability to receive Services caused by inaccurate, incomplete or outdated information provided by the Client.

7.5. Loss of Access to Client Channels

If the Client loses access to their email account, phone number, messenger account, device, Platform account or other communication or access channel, the Academy may assist with access restoration where reasonably possible.
The Academy is not responsible for delays, failed access or inability to use Services caused by the Client’s loss of access to third-party accounts, devices, communication channels or services.

7.6. Personal and Non-Transferable Access

Unless expressly stated otherwise in the Product-Specific Terms, access to the Services is personal, limited, non-transferable and revocable.
The Client must not transfer, sell, share, sublicense, rent, publish or otherwise make available any login credentials, access links, files, recordings, Academy Materials or access rights to any third party.

7.7. Unauthorized Sharing and Suspicious Activity

If the Academy identifies unauthorized sharing of access, use by multiple unauthorized persons, credential sharing, suspicious account activity, excessive simultaneous access or other misuse, the Academy may suspend or terminate access without refund.
This does not limit the Academy’s rights under the Intellectual Property, Code of Conduct, Confidentiality, Suspension and Termination sections of these Terms.

8. Prices, Payments and Taxes

8.1. Prices and Currencies

Prices may be displayed in AED, USD, EUR or any other currency shown at checkout, on the invoice, payment page or Product-Specific Terms.

8.2. Price Changes

The Academy may change prices, discounts, packages, access models or commercial terms at any time.
Such changes do not affect purchases already completed and confirmed by the Academy, unless otherwise required by law or expressly agreed with the Client.

8.3. Discounts, Promotional Offers and Individual Terms

Discounts, promotional codes, bonuses, installment plans, special payment terms or individual commercial conditions apply only where expressly stated in the Product-Specific Terms or confirmed by the Academy in writing.
The Academy may refuse to apply a discount or special condition if it was used incorrectly, expired, not intended for the Client, technically misapplied or inconsistent with the applicable Product-Specific Terms.

8.4. Payment Methods

The Academy may accept payments through Stripe, PayPal, Zbooni, bank transfer, card payment, payment link, invoice payment or other authorized payment providers or payment methods.
Available payment methods may depend on the Product, Client location, currency, payment provider limitations and Academy Confirmation.

8.5. Third-Party Payment Providers

The Client may be subject to the terms, fees, verification requirements, processing rules and technical limitations of the relevant payment provider, bank, card issuer or payment method.

8.6. Fees, Bank Charges and Currency Conversion

The Client is responsible for any bank fees, intermediary bank fees, payment provider fees, currency conversion charges, card issuer charges or other payment-related costs imposed by third parties.
For bank transfers, the Client must ensure that the Academy receives the full invoice amount, unless otherwise agreed in writing.

8.7. Refund-Related Payment Fees

If a refund is approved, any non-refundable bank fees, payment provider fees, currency conversion charges or similar third-party costs may be deducted from the refund amount where permitted by applicable law and by the relevant payment provider.
The actual amount received by the Client may depend on the payment provider, bank, card issuer, exchange rate and payment method.

8.8. Installments and Partial Payments

The Academy may offer installment plans, partial payments or staged payments for certain Products.
Access under an installment plan depends on the relevant Product-Specific Terms. The Academy may provide full access after the first payment, staged access after each payment, or another access model specified for the relevant Product.

8.9. Failure to Pay Installments

If the Client fails to pay any installment or staged payment when due, the Academy may suspend or restrict access, refuse to provide certificates or completion documents, withhold further Materials or sessions, or terminate access.
Unpaid installments remain due even if the Client stops using the Product, unless otherwise stated in the Product-Specific Terms or agreed by the Academy in writing.

8.10. Invoices and Receipts

Invoices, receipts and payment confirmations may be issued electronically and sent by email, payment provider, Platform notification or another written digital channel.
For B2B purchases, the invoice may be issued to the Business Client if correct billing information is provided before the invoice is issued.
If the Client requests changes to invoice details after payment, the Academy may make such changes only where technically, legally and administratively possible.

8.11. Taxes

Prices may be subject to VAT, sales tax, withholding tax, duties or other applicable taxes or charges.
Unless expressly stated otherwise, the Client is responsible for any taxes, duties, payment charges or reporting obligations applicable to the Client’s purchase, location, payment method or legal status.

9. Digital Delivery and Access to Materials

9.1. Digital Delivery Channels

Digital delivery may be made through the Platform, email, messenger, cloud link, file link, video hosting, payment confirmation page, Academy-created Chat or any other written digital channel used or confirmed by the Academy.
The specific delivery method may depend on the Product.

9.2. When Digital Delivery Is Deemed Completed

Digital delivery is deemed completed when the Academy performs any applicable delivery action for the relevant Product, including activating Platform access, sending a link, sending a file, sending login details, making Materials available, adding the Client to a Chat or group, providing access to a recording, or otherwise enabling access to the Product.

9.3. Client’s Non-Use of Access

If access has been granted or Materials have been made available, the Product is deemed delivered even if the Client does not open, view, download, attend, complete or use the Product.
The Client’s failure to use access does not by itself create a right to refund, extension, replacement or additional delivery.

9.4. Full Access to Digital Courses

Where a digital course, mini-course or digital Product is made fully available after Access Activation, the Academy’s delivery obligation for that digital access is deemed fulfilled upon Access Activation, subject to any continuing access period stated in the Product-Specific Terms.
This rule does not limit any mandatory rights that may apply under applicable law.

9.5. Downloadable and Non-Downloadable Materials

Some Academy Materials may be downloadable. Other Materials may be available only online, through streaming, Platform access, view-only access or other restricted access formats.

9.6. No Obligation to Provide Source Files or Offline Copies

Unless expressly stated in the Product-Specific Terms, the Academy is not required to provide offline copies, source files, editable files, raw recordings, downloadable versions, transcripts, working files or internal materials.

9.7. Updates, Replacements and Changes to Materials

The Academy may update, replace, reorganize, remove or modify individual Materials, lessons, files, links, recordings or technical delivery methods, provided that such changes do not deprive the Client of the main paid Product in a materially unreasonable way.
The Academy may restrict access to outdated Materials where they are replaced by updated Materials.

9.8. Recordings as Digital Delivery

Where access to live session recordings, webinar recordings or other recorded materials is included or provided, such access constitutes digital delivery.
If a recording was not expressly included in the Product-Specific Terms, the absence of a recording does not constitute non-delivery.

10. Refund and Cancellation Policy

10.1. General Principle

Except where required by applicable law or expressly stated otherwise in the Product-Specific Terms, digital Products, courses, mini-courses, PDFs, videos, recordings, textbooks, workbooks, templates, files and other downloadable or non-downloadable digital Materials are non-refundable once access is granted.

10.2. When Access Is Considered Granted

For refund purposes, access is considered granted when the Academy activates Platform access, sends a link, sends a file, sends login details, makes Materials available, adds the Client to a Chat or group, provides a recording, sends access by email or messenger, or otherwise enables access to the relevant Product.

10.3. No Refund for Non-Use

Once access has been granted, no refund is due merely because the Client did not view, download, attend, complete or use the Product, changed their mind, lacked time, misunderstood the purchase, failed to use access or no longer wishes to participate.
Where the Client purchases a Digital Product or any Product that provides immediate or full digital access, the Client acknowledges that access may begin after payment and Academy Confirmation, and that refund rights may be limited once access is granted, except where required by applicable law.

10.4. Incorrect, Incomplete or Defective Access

If the Academy provides the wrong Product, materially incomplete access or access that materially does not correspond to the Product-Specific Terms, the Academy may, at its discretion and subject to applicable law:
  1. correct the access;
  2. provide the correct Product;
  3. replace the Product;
  4. extend access; or
  5. provide a refund if the issue cannot reasonably be corrected.

10.5. Refunds for Large Programs

For large programs, refunds may be calculated proportionally where the relevant Product-Specific Terms or Academy Confirmation allow a refund.
Unless otherwise stated in the Product-Specific Terms, the refund may be calculated using the following formula:
Refund = Total Fee × (1 − P / 100)
where P means the percentage of modules opened by the Academy at the time of the refund request.

10.6. No Administrative Fee for Large Program Refunds

The Academy does not apply a separate administrative fee to refunds for large programs unless such a fee is expressly stated in the relevant Product-Specific Terms.
Third-party payment fees, bank charges, currency conversion charges or similar non-refundable costs may still apply under Section 8.7.

10.7. Bonus Materials and Additional Access

Bonus materials, recordings, PDFs, Chat access, supplementary resources or additional materials provided as part of a large program are not separately included in the proportional refund formula unless expressly stated in the Product-Specific Terms.

10.8. No Refund After Breach

No refund is provided if access is suspended or terminated because the Client breached these Terms, including intellectual property restrictions, access rules, payment obligations, confidentiality obligations, Community rules, Code of Conduct or any other material obligation.

10.9. Validity Period for Purchased Sessions

Purchased sessions must be booked and used within the validity period stated in the Product-Specific Terms.
If no other validity period is stated, a session may be limited to three (3) months from the date of payment or Academy Confirmation.
If the Client does not book or use the session within the applicable validity period, the session expires without refund, unless otherwise required by applicable law or confirmed by the Academy in writing.

10.10. Partially Delivered Sessions

If a session has started or has been partially delivered, it may be treated as delivered unless the interruption was caused by the Academy and could not be reasonably corrected by rescheduling or another appropriate solution.

10.11. B2B Refunds

For B2B Services, refunds are governed first by the relevant Product-Specific Terms, invoice, order form, B2B proposal, written addendum or individually signed agreement.
If no specific B2B refund rule is stated, this Section 10 applies.
Setup, onboarding, implementation, customization or administrative fees for B2B Services are non-refundable once the relevant work has started, unless otherwise stated in the Product-Specific Terms or required by applicable law.

10.12. Refund Request Procedure

Refund requests must be submitted to:
info@noimann.academy
The request should include:
  1. full name;
  2. email used for purchase;
  3. phone number, if applicable;
  4. Product name;
  5. payment date;
  6. payment method;
  7. reason for the refund request;
  8. proof of payment, invoice or receipt, if available.

10.13. Review Period

The Academy will review refund requests within fourteen (14) calendar days after receiving the required information.
If additional information is required, the review period may begin or continue after the requested information is provided.

10.14. Approved Refunds

Approved refunds are processed within a commercially reasonable time.
The actual receipt of funds may depend on the payment provider, bank, card issuer, exchange rate, payment method, intermediary bank or other third-party processing conditions.

10.15. Refund Method

Refunds are made to the original payment method where technically and legally possible.
If refund to the original payment method is not possible, the Academy may request alternative payment details and may require verification before processing the refund.

11. Consultations, Sessions and Scheduling

11.1. Scope of Sessions

The Academy may provide individual consultations, coaching sessions, supervision sessions, mentoring sessions, diagnostic or orientation calls, and other individual or small-group sessions where such Services are included in the relevant Product-Specific Terms or confirmed by the Academy in writing.
The exact type, duration, specialist, format, number of sessions, validity period and included materials are determined by the relevant Product-Specific Terms or Academy Confirmation.

11.2. Scheduling Method

The scheduling process depends on the relevant Product.
Sessions may be scheduled through available time slots offered by the Academy, a booking link, direct coordination with a manager, written confirmation by the Academy, or another scheduling method stated in the Product-Specific Terms.

11.3. Time Zone

Unless otherwise stated in the Product-Specific Terms, calendar invitation or Academy Confirmation, session times are stated in United Arab Emirates time.
If there is a conflict between time indications, the time stated in the calendar invitation or latest written Academy Confirmation prevails.

11.4. Session Format and Technical Tools

Sessions may be delivered through video conferencing tools, the Platform, phone call, messenger call or another digital communication method confirmed by the Academy.
The Academy may change the technical tool or delivery format where this does not materially deprive the Client of the relevant session.

11.5. Client Rescheduling

The Client may request to reschedule a session at least twenty-four (24) hours before the scheduled session time, unless a different rule is stated in the Product-Specific Terms.
Rescheduling requests made less than twenty-four (24) hours before the scheduled session may be treated as late cancellation and may be non-refundable in accordance with Section 10.

11.6. No-Show and Late Cancellation

If the Client does not attend a scheduled session, cancels late, or fails to join through the agreed technical channel, the session may be treated as delivered and non-refundable.
Technical problems on the Client’s side, including internet, device, account, messenger, email, browser or software problems, do not by themselves create a right to refund or replacement.

11.7. Client Delay

If the Client is late, the session is not automatically extended.
The Academy or the specialist may provide the remaining time of the scheduled session, but is not required to extend the session beyond the originally scheduled end time.

11.8. Academy Delay or Rescheduling

If the Academy or the relevant specialist needs to reschedule a session or cannot provide the session at the scheduled time, the Academy will offer a new time or another reasonable solution.
Where possible, the Academy may extend the session, reschedule it, provide an equivalent specialist, or offer another appropriate delivery option.

11.9. Specialist Availability

If a specific specialist, mentor, coach, lecturer or consultant becomes unavailable, the Academy may offer rescheduling, an equivalent specialist, or another reasonable solution appropriate for the relevant Product.
If the Product was expressly sold as a session with a named specialist, the Academy will take reasonable steps to offer rescheduling with that specialist or another solution confirmed in writing.

11.10. Preparation for Sessions

The Client may be required to complete forms, questionnaires, assignments, technical checks or preparatory steps before a session.
If the Client fails to complete required preparation, the session may still be treated as delivered, unless the Academy decides otherwise in writing.

11.11. Recording of Individual Sessions

Individual sessions may be recorded only where this is stated in the Product-Specific Terms, required for the relevant Product, notified by the Academy, or separately agreed with the Client.
If recording is required for a particular Product and the Client refuses recording, the Academy may decline to provide the session, offer an alternative format where reasonably available, or apply the relevant cancellation rules.

12. Webinars, Group Programs and Live Events

12.1. Scope of Group and Live Events

The Academy may provide webinars, group programs, live programs, workshops, masterclasses, group coaching, supervision sessions, Q&A sessions, practice sessions, public events, open lectures and other live or group formats.
The exact format, schedule, speaker, duration, access rights, recordings and materials are determined by the relevant Product-Specific Terms or Academy Confirmation.

12.2. Schedule and Format Changes

The Academy may change the date, time, duration, speaker, order of modules, technical platform or delivery format of a group program or live event where reasonably necessary.
Such changes do not constitute non-delivery where the Academy provides the Client with substantially equivalent access to the relevant Product or a reasonable alternative.

12.3. Speaker or Specialist Changes

A change of speaker, lecturer, mentor, coach or specialist does not by itself constitute a material change where the topic, purpose and general quality of the Product remain substantially equivalent.
If the Product was expressly sold as an event with a named speaker or specialist, the Academy may offer rescheduling, an alternative speaker, access to another cohort, a recording where available, or another reasonable solution.

12.4. Combining or Separating Groups and Cohorts

The Academy may combine, separate, reorganize, postpone or transfer groups, cohorts or streams where reasonably necessary for operational, educational, scheduling or technical reasons.
The Academy will use reasonable efforts to preserve the core educational value of the relevant Product.

12.5. Live, Recorded and Hybrid Delivery

Where appropriate for the Product, the Academy may deliver group content live, through recordings, or in a hybrid format, unless the Product-Specific Terms expressly require a specific delivery format.
If a Product is expressly sold as live-only, the Academy will not replace the main live component with recordings only, unless reasonably necessary and accompanied by an appropriate alternative.

12.6. Client Absence

The Client’s absence from a webinar, group session, live event or group program does not create a right to refund where access to the event, group, materials or recording was provided.
If recordings are not expressly included in the Product-Specific Terms, the absence of a recording is not grounds for refund.

12.7. Rescheduled Group Events

If the Academy reschedules a group event, the Academy may provide a new date, access to another cohort, access to a recording where available, substitute materials, or another reasonable delivery option.
A refund is provided only where required by applicable law, expressly stated in the Product-Specific Terms, or confirmed by the Academy in writing.

12.8. Recordings of Group Events and Public Use

The Academy may record group events, webinars, live programs, workshops, masterclasses, open lectures and similar events for educational, operational, quality, archival, marketing or promotional purposes.
Where a group event is stated, announced or reasonably presented as recorded, public, open, promotional, marketing, broadcast or intended for publication, the Client’s participation in such event constitutes consent to recording and use of the Client’s image, voice, name, questions, comments and participation materials in connection with that event, including public distribution by the Academy.
For closed educational groups, identifiable images, voices, names, personal stories or comments of participants should not be used for public marketing purposes without separate consent, anonymization, prior clear notice or another lawful basis available to the Academy under applicable law.

12.9. Visibility of Other Participants

By participating in group events, the Client understands that other participants may see or hear the Client’s name, image, voice, questions, comments, messages, personal examples or other information voluntarily shared by the Client during the event.
The Client must respect the confidentiality and privacy of other participants.

13. Certificates, Diplomas and Completion Documents

13.1. No Automatic Right to Certification

Certificates, diplomas, confirmations of participation, confirmations of attendance or other completion documents are provided only where expressly stated in the relevant Product-Specific Terms.
If the Product-Specific Terms do not expressly state that a completion document is included, no such document is provided.

13.2. Types of Completion Documents

Where applicable, the Academy may provide a Certificate of Completion, Certificate of Participation, Confirmation of Attendance, diploma or other completion document.
The name, status, issuing body, requirements and legal effect of any such document are determined by the relevant Product-Specific Terms.

13.3. Completion Requirements

The Academy may require the Client to satisfy completion requirements before issuing any certificate, diploma or other completion document.
Such requirements may include completion of lessons, attendance at live sessions, completion of assignments, homework review, tests, final work, practical tasks, payment of all fees, compliance with these Terms and absence of material violations.

13.4. Payment as a Condition for Issuance

The Academy may refuse to issue a certificate, diploma or other completion document if the Client has not paid all applicable fees, installments or other amounts due for the relevant Product.

13.5. No Professional License or Right to Practice

Unless expressly required by applicable law and expressly stated in the Product-Specific Terms, certificates, diplomas or completion documents issued by the Academy do not constitute a state license, professional license, medical license, psychological license, psychotherapy license, coaching license or any other authorization to practice a regulated profession.
The Client is responsible for verifying professional, licensing, certification and practice requirements in the jurisdiction where the Client intends to work or provide services.
Unless expressly stated in the relevant Product-Specific Terms, no Product provides academic credit, university credit, a university degree, state-recognized qualification, governmental accreditation or regulated educational credential.

13.6. Mini-Courses and Introductory Products

Mini-courses, introductory products, recorded lessons, digital materials and short programs do not qualify the Client as a certified coach, psychologist, therapist, psychotherapist, PLPT practitioner, medical professional or licensed specialist, unless this is expressly stated in the relevant Product-Specific Terms and legally applicable.

13.7. Refusal, Suspension or Revocation

The Academy may refuse to issue, suspend or revoke a certificate, diploma or completion document where the Client has breached these Terms, failed to meet completion requirements, provided false information, committed plagiarism, shared access, misused Academy Materials, breached confidentiality, violated intellectual property rights or acted dishonestly.

13.8. Correction and Re-Issuance

The Academy may correct, re-issue or annul a completion document where there is an error, incorrect name, incorrect data, technical issue, administrative mistake or breach of these Terms.
If re-issuance is requested because the Client provided incorrect information, the Academy may charge a reasonable re-issuance fee, where permitted by applicable law and stated by the Academy.

13.9. Language of Completion Documents

The language of any certificate, diploma or completion document depends on the relevant Product-Specific Terms.
Unless otherwise stated, the Academy may issue completion documents in English or another language selected by the Academy.

13.10. Verification

The Academy may maintain internal records for verification of issued completion documents.
The Academy may confirm or deny the authenticity of a completion document where reasonably necessary, subject to applicable privacy and data protection requirements.

14. Educational, Coaching and Personal Development Disclaimer

14.1. Educational and Coaching Purpose

The Services are provided for educational, coaching, consulting, personal development, professional development and informational purposes only.
The Services are not provided as regulated medical, psychological, psychiatric, legal, financial, investment, tax or emergency services.

14.2. No Medical, Psychological or Psychiatric Services

The Services do not constitute medical advice, psychological therapy, psychotherapy, psychiatric treatment, diagnosis, medical treatment, clinical assessment, crisis intervention or emergency support.
The Academy does not diagnose, treat, cure or prevent any disease, disorder, mental health condition or medical condition through these Terms or through the general Services, unless a separate regulated agreement expressly states otherwise.

14.3. No Legal, Financial, Investment or Tax Advice

Any business, professional, financial, career or organizational content provided by the Academy is educational and informational in nature.
It does not constitute legal advice, financial advice, investment advice, tax advice or other regulated professional advice unless expressly stated in a separate written agreement.

14.4. No Replacement for Licensed Professionals

The Services are not a substitute for advice, diagnosis, treatment, therapy or support from a licensed physician, psychologist, psychiatrist, psychotherapist, legal adviser, financial adviser, tax adviser or other qualified professional.
The Client should consult an appropriate licensed professional where such advice or support is required.

14.5. No Discontinuation of Treatment or Medication

The Client must not discontinue, delay, change or avoid medical treatment, psychological therapy, psychiatric care, medication, professional supervision or any other professional support based on Academy Materials, sessions, exercises or communications.
Any such decision should be made only with an appropriate licensed professional.

14.7. No Emergency or Crisis Support

The Academy is not an emergency service and does not provide emergency response, crisis intervention, suicide prevention service, urgent psychiatric care or emergency medical support.
If the Client is in immediate danger, experiences a crisis, has suicidal thoughts, may harm themselves or others, or requires urgent support, the Client must immediately contact local emergency services or an appropriate licensed healthcare professional.

15. Health, Emotional and Suitability Disclaimer

15.1. Client Responsibility for Suitability

The Client is responsible for assessing whether participation in any Service, Product, session, practice, exercise, AI tool, VR tool, neurotechnology-related tool, group activity or educational process is suitable for the Client’s personal circumstances.
The Academy does not verify the medical, psychological, psychiatric, neurological or physical suitability of every Client unless this is expressly included in the relevant Product-Specific Terms.
Certain Products may require a separate informed consent, suitability questionnaire, safety acknowledgement or participation form before access is granted.

15.2. Conditions Requiring Professional Advice

Before participating in relevant Services, the Client should consult an appropriate licensed professional if the Client has or suspects any condition that may be affected by educational, emotional, cognitive, body-based, immersive, group or reflective practices.
Such conditions may include suicidal thoughts, self-harm risk, psychosis, severe depression, severe anxiety, panic attacks, bipolar disorder, mania, epilepsy, seizure risk, severe trauma symptoms, acute psychiatric conditions, serious neurological conditions or any other condition that may require professional supervision.

15.3. Pregnancy and Special Physical Conditions

Pregnancy is not treated as a general contraindication to all Services.
However, where a Product includes intensive practices, breathing exercises, body-based work, emotional practices, immersive tools, VR tools, neurotechnology-related tools or other practices that may affect physical or emotional condition, the Client should consult an appropriate licensed professional before participation.

15.4. VR and Immersive Tool Suitability

Where a Product includes VR tools, immersive tools or similar technology, the Client should not participate without appropriate professional advice if the Client has epilepsy, seizure history, severe motion sickness, vertigo, migraine with visual aura, severe sensory sensitivity, serious neurological condition or any condition that may be aggravated by immersive environments.

15.5. Duty to Stop Participation

The Client must stop participating in any exercise, session, VR experience, practice or activity if the Client experiences significant discomfort, dizziness, nausea, disorientation, panic, severe anxiety, emotional distress, physical discomfort, overstimulation or any other concerning symptom.
The Client should promptly inform the Academy, the relevant specialist or another appropriate person where reasonably possible.

15.6. Truthful Health and Suitability Information

If the Academy uses a questionnaire, form, screening, suitability assessment or other information request, the Client must provide accurate, complete and truthful information.
The Academy may rely on the information provided by the Client when deciding whether to provide, refuse, modify or suspend access to the relevant Service.

15.7. Consequences of Withholding Information

To the extent permitted by applicable law, the Academy is not responsible for consequences arising from the Client’s failure to disclose relevant information, provision of false or incomplete information, or participation against professional advice.

15.8. Academy Right to Refuse or Suspend Participation

The Academy may refuse, suspend, limit or terminate the Client’s participation in a Service where the Academy reasonably believes that participation may be unsafe, unsuitable, disruptive, harmful to the Client or others, or inconsistent with these Terms.
The Academy is not required to provide a medical diagnosis or disclose detailed medical reasoning when taking such action.

15.9. Referral to Licensed Professionals

If the Academy reasonably believes that the Client may require support from a licensed healthcare, psychological, psychiatric, legal, financial or other professional, the Academy may recommend that the Client seek such support and may refuse or suspend further participation until appropriate support is obtained.

15.10. Emotional Discomfort in Group and Reflective Work

Some Products may involve discussion of personal goals, emotions, behavior, relationships, professional challenges, life experience, beliefs, stress, motivation or other personal topics.
The Client understands that such participation may cause temporary emotional discomfort, fatigue, sadness, anxiety, frustration, stress, increased self-reflection or other personal reactions.

16. No Guarantee of Results

16.1. No Guaranteed Outcomes

The Academy does not guarantee any specific educational, professional, financial, business, career, emotional, psychological, medical, personal or other result from the Client’s purchase, access to, participation in or use of any Service or Product.

16.2. No Guaranteed Income, Employment or Clients

The Academy does not guarantee income, employment, promotion, business growth, clients, revenue, commercial success, professional recognition, certification, licensing, personal transformation or any other measurable or non-measurable outcome.

16.3. Results Depend on Individual Circumstances

Any results depend on factors outside the Academy’s control, including the Client’s effort, discipline, personal circumstances, professional background, health condition, prior experience, market conditions, country of residence, applicable law, business environment and independent application of the Materials.

16.4. No Guarantee of Course Completion

The Academy does not guarantee that the Client will complete any course, program, assignment, practice, session, test or other Product component.
The Client is responsible for their own participation, progress, time management and completion of any applicable requirements.

16.5. Testimonials, Case Studies and Examples

Testimonials, case studies, student stories, examples, screenshots, income examples, career examples, before-and-after examples or other illustrative materials are provided for informational and educational purposes only.
They do not constitute a promise, guarantee, warranty or representation that the Client will achieve the same or similar results.

16.6. Educational Guidance Only

Any plans, strategies, recommendations, examples, frameworks, exercises, prompts, tools or Materials provided by the Academy are educational guidance only.
They do not constitute a guarantee that a particular decision, action, method, strategy or implementation will produce a specific result.

16.7. Client Responsibility for Application

The Client is solely responsible for how they interpret, apply, implement or use the knowledge, Materials, tools, practices, recommendations or strategies provided by the Academy outside the Services.

16.8. B2B Implementation Responsibility

For B2B Services, the Business Client is responsible for implementing any knowledge, training, recommendations, tools or Materials within its organization.
The Academy does not guarantee employee performance, organizational transformation, business performance, operational results or implementation success.

17. AI, VR and Neurotechnology Disclaimer

17.1. Use of AI Tools

The Academy may use AI Tools in connection with educational delivery, content support, communication, analysis, automation, internal operations, student support, curator support, assignment review or other Product-related purposes.
The exact use of AI Tools may depend on the relevant Product-Specific Terms.

17.2. AI as Supporting Tool

Unless expressly stated otherwise in the Product-Specific Terms, AI Tools are used as supporting tools and do not replace human judgment, professional review, academic assessment or Academy decision-making.
AI Tools should not make final automatic decisions that materially affect access, certification, completion status or academic outcome unless such use is expressly disclosed in the relevant Product-Specific Terms and permitted by applicable law.

17.3. AI Output May Be Inaccurate

AI-generated or AI-supported output may be inaccurate, incomplete, outdated, misleading, biased or unsuitable for the Client’s circumstances.
The Client should not rely on AI output as professional, medical, psychological, psychiatric, legal, financial, tax, investment or emergency advice.

17.4. Sensitive and Confidential Data in AI Tools

The Client must not enter sensitive, confidential or unnecessary personal data into AI Tools unless this is expressly required by the relevant Product and permitted by the Academy.
This includes medical data, diagnoses, children’s data, passport or identity data, banking data, third-party personal data, intimate data, confidential business information, trade secrets or other sensitive information.

17.5. VR and Neurotechnology Tools

VR Tools, Neurotechnology Tools, biofeedback-based tools, immersive tools or related technologies may be used only where expressly included in the relevant Product-Specific Terms or otherwise confirmed by the Academy.
The Academy may introduce such tools in future Products.

17.6. No Medical Device or Treatment Claim

Unless expressly stated in a separate regulated agreement, AI Tools, VR Tools, Neurotechnology Tools, immersive tools or biofeedback-based tools are not provided as medical devices, medical treatment, psychological treatment, diagnosis, clinical intervention or healthcare services.

17.7. Technology-Related Risks

AI Tools, VR Tools, Neurotechnology Tools and other technology-based tools may involve technical, operational, privacy, safety, suitability or user-experience risks.
For VR and immersive tools, possible risks may include dizziness, nausea, headache, visual discomfort, disorientation, cybersickness, emotional discomfort, overstimulation or sensory discomfort.

17.8. Academy Right to Suspend Technology Use

The Academy may suspend, replace, restrict or discontinue the use of any AI Tool, VR Tool, Neurotechnology Tool or other technology-based tool if the Academy identifies a technical, legal, privacy, compliance, operational or safety risk.
Such suspension does not constitute non-delivery of the Product where the Academy provides a reasonable alternative or where the relevant tool was not an essential component of the Product.

17.9. Client Responsibility

The Client is responsible for using AI Tools, VR Tools, Neurotechnology Tools and other technology-based tools carefully, lawfully and in accordance with Academy instructions, Product-Specific Terms and these Terms.

18. Intellectual Property

18.1. Ownership of Academy Materials

All Academy Materials are owned by, licensed to, controlled by or otherwise lawfully used by the Academy.
Nothing in these Terms transfers ownership of any Academy Materials, intellectual property, proprietary methods, course structures, brands, platform content, recordings, digital products or other protected materials to the Client.

18.2. Protected Materials

Protected Academy Materials include, without limitation, PLPT methodology, program names, course names, methods, frameworks, exercises, scenarios, prompts, videos, audio, recordings, texts, PDFs, textbooks, workbooks, templates, presentations, assignments, tests, course structures, platform design, platform content, chat content, visual identity, trademarks, brand elements and other educational or digital materials.

18.3. Limited License

Subject to payment and compliance with these Terms, the Client receives a limited, personal, non-exclusive, non-transferable, revocable license to access and use the relevant Academy Materials solely for personal educational purposes or, for B2B Services, internal use by Authorized Users.

18.4. B2B Internal Use

For B2B Services, Academy Materials may be used only internally by the Business Client and only by Authorized Users, unless the relevant Product-Specific Terms or a separate written agreement expressly permits broader use.

18.5. Download Does Not Transfer Rights

If the Client is permitted to download Academy Materials to a device, such download does not transfer ownership, copyright, intellectual property rights, commercial rights or distribution rights to the Client.
Downloaded Materials remain subject to these Terms.

18.6. Prohibited Uses

The Client must not, without prior written permission from an authorized representative of the Academy:
  1. copy, reproduce, distribute, sell, resell, sublicense, rent or lend Academy Materials;
  2. publish, upload, post or share Academy Materials online or offline;
  3. provide Academy Materials to third parties;
  4. use Academy Materials to teach, train, coach or consult other persons;
  5. use Academy Materials to create competing or derivative courses, programs, products, methods or services;
  6. upload Academy Materials to public AI services or external tools;
  7. remove copyright notices, trademarks, branding or proprietary notices;
  8. modify, translate, adapt or create derivative works from Academy Materials for public, commercial or third-party use;
  9. use Academy Materials for commercial purposes outside the permitted scope.

18.7. Limited Personal Notes

The Client may use short excerpts from Academy Materials in private personal notes for non-public educational purposes, provided that such use does not involve publication, distribution, commercial use, teaching others, upload to public AI services or disclosure to third parties.

18.8. Social Media and Public Sharing

The Client must not publish screenshots, slides, fragments of lessons, PDF excerpts, recordings, exercises, prompts, course pages, platform content or other Academy Materials on social media, websites, groups, channels or other public or semi-public spaces without prior written permission from an authorized representative of the Academy.
Attribution to the Academy does not by itself permit publication or sharing.

18.9. Reservation of Rights

All rights not expressly granted to the Client under these Terms remain reserved by the Academy or the relevant rights holder.

18.10. Intellectual Property Breach

If the Client breaches this Section, the Academy may immediately suspend or terminate access without refund, require deletion or return of Materials, refuse further Services, revoke certificates or completion documents where appropriate, claim compensation for losses and pursue any legal remedies available.

19. Client Content and User-Generated Materials

19.1. Client Content

“Client Content” means any content, materials or information submitted, uploaded, posted, sent, shared or otherwise provided by the Client in connection with the Services.
Client Content may include homework, assignments, test answers, chat messages, webinar questions, comments, files, testimonials, reviews, case studies, photos, videos, practice results, business materials, company materials and other user-generated content.

19.2. Client Ownership

The Client retains ownership of the Client’s own content, subject to any rights, permissions or licenses granted to the Academy under these Terms.
The Client is responsible for ensuring that they have the right to provide such content to the Academy.

19.3. License to Use Client Content for Service Delivery

The Client grants the Academy a non-exclusive, worldwide, royalty-free license to use, store, review, process, reproduce, display, analyze and otherwise handle Client Content as reasonably necessary to provide the Services, review assignments, give feedback, administer Products, provide technical support, improve Products, train the Academy team, document performance of Services, protect the Academy’s rights and comply with applicable obligations.

19.4. Public Use of Testimonials and Cases

The Academy may use testimonials, reviews, case studies, feedback, examples, comments, questions, photos, videos or other Client Content publicly where:
  1. the Client has given consent;
  2. the Client has published the content publicly;
  3. the content is anonymized;
  4. the content was provided or recorded as part of a public, open, promotional, marketing or recorded event; or
  5. another lawful basis is available to the Academy.

19.5. Editing of Testimonials

The Academy may edit testimonials, reviews or feedback for length, grammar, clarity, translation, formatting or style, provided that the meaning is not materially distorted.

19.6. Prohibited Client Content

The Client must not submit, upload, post or share content that:
  1. violates the rights of third parties;
  2. contains personal data of other persons without proper authorization;
  3. contains unnecessary medical, sensitive, intimate or confidential information;
  4. is unlawful, discriminatory, defamatory, abusive, harassing, misleading, harmful or offensive;
  5. contains malware, spam, unauthorized advertising or unauthorized commercial promotion;
  6. breaches confidentiality, professional secrecy, intellectual property rights or applicable law.

19.7. B2B Client Content

A Business Client is responsible for the legality, accuracy and permitted use of any company materials, employee data, corporate files, business information or other content provided to the Academy by or on behalf of the Business Client.
The Business Client must ensure that it has all necessary rights, consents, authorizations and legal bases to provide such content.

19.8. Removal or Moderation of Client Content

The Academy may remove, hide, restrict, moderate or refuse to process Client Content where the Academy reasonably believes that such content violates these Terms, applicable law, third-party rights, confidentiality, privacy requirements, community rules or Academy policies.

19.9. No Obligation to Store Client Content Indefinitely

The Academy is not required to store Client Content indefinitely.
Client Content may be deleted, archived, restricted or anonymized where the Academy no longer needs it for the relevant Service, recordkeeping, legal, operational, quality, security or legitimate business purposes.

20. Recordings

20.1. Scope of Recordings

This Section applies to recordings created, received, stored or used in connection with the Services, including recordings of individual sessions, group sessions, webinars, masterclasses, consultations, supervision sessions, voice messages, chat-based communications, platform materials, video testimonials, public events and similar content.

20.2. Categories of Recordings

Recordings may be created or used as internal recordings, educational recordings, participant-access recordings, public or marketing recordings, archival recordings, quality-control recordings or legal and operational records.
The category and permitted use of a recording may depend on the relevant Product-Specific Terms, notice provided by the Academy, the nature of the event and applicable law.

20.3. Access to Recordings Within the Academy

Recordings may be accessed by the Academy team, curators, mentors, specialists, technical personnel, contractors, service providers or partners where such access is reasonably necessary for educational, operational, technical, quality, legal, product delivery or support purposes.

20.4. Storage of Recordings

Recordings may be stored through the Platform, cloud services, video hosting services, customer management systems, messaging platforms, video conferencing tools or other third-party services used by the Academy.
Storage and processing of recordings may be subject to applicable privacy, data protection and third-party service terms.

20.5. Retention Period

Recordings may be retained for as long as reasonably necessary for the purposes for which they were created or used, including service delivery, education, quality control, internal training, recordkeeping, legal protection, compliance, dispute resolution or legitimate business purposes.
A different retention period may be stated in the relevant Product-Specific Terms or Privacy Policy.

20.6. Deletion of Recordings

The Academy may delete, restrict, archive or stop providing access to recordings without prior notice where the access period has expired, the Product has ended, the recording is outdated, the platform has changed, storage is no longer necessary, or deletion is required for legal, operational, technical or privacy reasons.

20.7. No Automatic Right to Recordings

Participation in a live session, webinar, event, program or consultation does not create an automatic right to receive a recording.
Recordings are provided to the Client only where expressly included in the Product-Specific Terms or confirmed by the Academy.

20.8. Recordings as Academy Materials

Recordings provided to the Client are Academy Materials and are protected under Section 18.
The Client must not copy, share, publish, distribute, upload, sell, edit, extract, transcribe, reproduce or otherwise use recordings outside the permitted scope.

20.9. Permitted Uses by the Academy

The Academy may use recordings for quality control, team training, service verification, product improvement, educational delivery, internal review, legal protection, dispute resolution, marketing or promotional purposes where permitted under these Terms, Product-Specific Terms, notice, consent, anonymization or applicable law.

20.10. Client Requests for Deletion

Client requests relating to deletion, restriction or access to recordings are handled under the Privacy Policy and applicable data protection requirements.
The Academy may refuse or limit deletion where retention is necessary to protect legal rights, comply with legal obligations, maintain records, resolve disputes, protect other participants’ rights, preserve intellectual property, ensure security or meet legitimate operational requirements.

20.11. Recordings Involving Multiple Participants

Where a recording includes multiple participants, deletion or alteration may be limited by the rights and interests of other participants, the educational integrity of the recording, intellectual property rights, technical limitations, legal obligations or the Academy’s legitimate interests.

20.12. Client Recording Prohibited

The Client must not record, screenshot, photograph, stream, copy, publish, distribute or otherwise capture any session, event, recording, chat, platform content or Academy Materials without prior written permission from an authorized representative of the Academy.

21. Communities, Chats and Communication Channels

21.1. Communication Channels

The Academy may use Communities, Chats and other communication channels in connection with the Services, including Telegram, WhatsApp, platform chats, email, video-call chats, comments inside the Platform, closed groups, announcement channels and any future digital channels used or confirmed by the Academy.

21.2. Role of Chats and Communities

The role of a Chat or Community depends on the relevant Product-Specific Terms.
For some Products, a Chat or Community may be the main working communication channel. For other Products, it may be supplementary, optional or not included.

21.3. Client Responsibility to Monitor Channels

Where a Chat, Community or communication channel is included in a Product or confirmed by the Academy, the Client is responsible for monitoring official messages, announcements, schedules, deadlines, instructions and updates provided through that channel.
Failure to read messages, disabled notifications, leaving a Chat or not following official communication channels does not by itself create a right to refund, extension, deadline waiver or repeated delivery.

21.4. Changes to Communication Channels

The Academy may change, replace or supplement the communication channel used for a Product, including replacing a messenger chat with a platform chat, email channel or another digital communication channel.
Such change does not constitute non-delivery where the Client continues to have a reasonable communication method for the relevant Product.

21.5. Chat Access Period

Access to a Chat or Community depends on the relevant Product-Specific Terms.
Unless otherwise stated, Chat or Community access may continue only during the active period of the Product or for as long as the relevant Chat or Community is supported by the Academy.

21.6. Closure, Archiving and Reorganization

The Academy may close, archive, rename, merge, separate, transfer or reorganize Chats, Communities, groups, cohorts or communication channels after completion of a Product or where reasonably necessary for operational, educational, technical or administrative reasons.

21.7. Moderation

The Academy may moderate Chats, Communities and communication channels, including by deleting messages, restricting posting, applying read-only mode, muting participants, pre-moderating content or removing participants.
The Academy is not required to monitor every message in real time.

21.8. No Private Support Unless Included

Participation in a Chat or Community does not automatically include private support, individual feedback, curator review, mentor access or personal consultation unless such support is expressly included in the relevant Product-Specific Terms or confirmed by the Academy in writing.

22. Code of Conduct

22.1. General Conduct Standard

The Client must behave respectfully, lawfully, professionally and in a manner that supports a safe educational environment when using the Services, Platform, Communities, Chats, live events, sessions, recordings and Academy communication channels.

22.2. Prohibited Conduct

The Client must not engage in conduct that includes, without limitation:
  1. insults, threats, harassment, bullying or intimidation;
  2. discrimination or hate speech;
  3. sexually inappropriate or exploitative behavior;
  4. spam, flooding, disruptive messaging or repeated irrelevant messages;
  5. unauthorized advertising, self-promotion or sale of services;
  6. solicitation, poaching or recruitment of Academy students, clients, staff or participants for third-party projects, chats, services, programs or mailing lists;
  7. political, religious or ideological campaigning unrelated to the Product;
  8. publication or sharing of another person’s personal data without authorization;
  9. unauthorized screenshots, recordings, copying or distribution;
  10. disclosure of confidential information;
  11. infringement of Academy intellectual property or third-party rights;
  12. unlawful, harmful, misleading, abusive or unsafe behavior.

22.3. No Unauthorized Professional Advice to Participants

The Client must not provide medical, psychological, psychiatric, therapeutic, legal, financial, tax or other regulated professional advice to other participants unless expressly authorized by the Academy and legally permitted to do so.
General peer discussion is not a substitute for professional advice.

22.4. No Contact Harvesting or External Solicitation

The Client must not collect contact details of other participants or use Academy spaces to create external groups, mailing lists, sales funnels, communities, projects or commercial relationships without prior written permission from the Academy.

22.5. Technical Misuse Prohibited

The Client must not use the Platform, Chats, Communities or other Academy systems for malware, hacking, scraping, bots, unauthorized access, credential misuse, disruption, data extraction or other technically harmful or unlawful activity.

22.7. Sanctions

Where the Client violates this Code of Conduct, the Academy may apply one or more measures, including warning, message deletion, temporary mute, read-only restriction, removal from a Chat or Community, removal from an event, suspension of access, termination of access, refusal to issue a certificate or completion document, denial of refund, or legal action where appropriate.

22.8. Serious Violations

The Academy is not required to apply sanctions in a fixed sequence.
For serious, repeated, unlawful, unsafe, abusive, confidential, intellectual property-related or disruptive violations, the Academy may immediately restrict, suspend or terminate access without prior warning and without refund.

22.9. Academy Discretion

The Academy may determine whether conduct violates this Code of Conduct, acting reasonably and in good faith.

23. Confidentiality

23.1. Confidential Information

For the purposes of these Terms, confidential information may include personal stories of participants, questions and messages in Chats, recordings of group or individual sessions, business information of B2B clients, Academy methods, Academy Materials, technical information about the Platform, individual prices or commercial terms, internal Academy processes and any other non-public information disclosed in connection with the Services.

23.2. Confidentiality of Other Participants

The Client must not disclose, publish, record, copy, screenshot, distribute or otherwise share personal information, stories, examples, questions, messages, images, voices or other identifiable information of other participants without their consent and, where applicable, the Academy’s permission.

23.3. Group Learning Limitation

Group learning, group coaching, Communities and Chats are not the same as professional confidentiality provided by a doctor, lawyer, psychotherapist or other regulated professional.
However, the Client remains contractually obligated to respect confidentiality, privacy and the dignity of other participants.

23.4. No Absolute Confidentiality in Groups

The Academy cannot guarantee absolute confidentiality in group formats because other participants may be present and may hear, see or read information shared by the Client or others.
The Client should not share information in group settings that the Client is not prepared to disclose in that environment.

23.5. B2B Confidentiality

For B2B Services, the Academy will treat non-public business information of the Business Client as confidential where such information is identified as confidential or is reasonably understood to be confidential by its nature.
The Business Client must protect Academy Materials, Academy methods, Product information and any non-public information received from the Academy.

23.6. Exceptions to Confidentiality

Confidentiality obligations do not apply to information that:
  1. is or becomes publicly available without breach of these Terms;
  2. is disclosed with consent;
  3. must be disclosed by law, court order, regulator or competent authority;
  4. is disclosed to protect legal rights, safety or legitimate interests;
  5. is disclosed to service providers, contractors, advisers or partners as reasonably necessary to provide the Services;
  6. is anonymized or aggregated;
  7. was disclosed in a public, open, promotional or recorded event where such disclosure was reasonably expected.

23.7. Permitted Operational Disclosures

The Academy may disclose information where reasonably necessary for payment processing, technical support, product delivery, customer support, accounting, compliance, legal protection, dispute resolution, platform operation, security, recordkeeping or performance of these Terms.

23.8. Duration of Confidentiality

Confidentiality obligations continue after completion, cancellation, expiry or termination of the relevant Product.
Confidentiality applies for as long as the information remains non-public. Obligations relating to personal data, trade secrets, intellectual property, Academy Materials and legally protected confidential information continue for as long as required by applicable law or by the nature of the information.

23.9. Breach of Confidentiality

If the Client breaches confidentiality obligations, the Academy may suspend or terminate access without refund, remove the Client from Communities or events, refuse certificates or completion documents, require deletion of disclosed information and pursue available legal remedies.

24. Privacy and Data Protection

24.1. Privacy Policy

The Academy processes personal data in accordance with its Privacy Policy and applicable data protection requirements.
This Section provides a contractual summary and does not replace the Privacy Policy.

24.2. Categories of Personal Data

The Academy may process personal data including name, email address, phone number, payment-related information, country, account information, Product and course information, progress data, attendance data, homework, tests, messages, recordings, testimonials, technical data, cookies, analytics data, B2B company data, Authorized User data and other data provided in connection with the Services.
Health, emotional, psychological, sensitive or special-category data should not be provided unless voluntarily provided by the Client, required by the relevant Product, requested by the Academy, or otherwise necessary for the relevant Service.

24.3. Purposes of Processing

The Academy may process personal data for purposes including service delivery, registration, access activation, payment administration, communication, customer support, education, assignment review, certification, recordings, product improvement, security, legal protection, accounting, marketing where permitted, compliance and performance of these Terms.

24.4. Payment Data

Payment-related data may be processed by third-party payment providers, banks, card issuers or payment platforms.
The Academy does not store full bank card details.

24.5. Sensitive Data

The Client should not submit unnecessary medical, psychological, psychiatric, health, children’s, identification, banking, intimate, third-party or other sensitive data unless such data is expressly required for the relevant Product or requested by the Academy.
Where the Academy collects or processes sensitive, health-related, emotional, psychological or suitability-related data, such processing will be based on the Client’s explicit consent, Product necessity, legal basis or another lawful basis available under applicable data protection requirements.

24.6. B2B Data

A Business Client represents that it has the necessary rights, notices, consents, authorizations and lawful bases to provide personal data of employees, contractors, representatives, clients or other Authorized Users to the Academy.

24.7. Cross-Border Transfers

Personal data may be processed, stored or transferred in different countries, including the United Arab Emirates and countries where the Academy’s team, service providers, platforms, payment providers, communication tools, hosting providers or other operational partners are located.

24.8. Third-Party Processing

The Academy may use third-party service providers to process data where reasonably necessary for service delivery, payment processing, platform operation, technical support, communication, analytics, AI tools, recordings, storage, legal compliance or other operational purposes.

24.9. Cookies and Analytics

The Academy may use cookies, analytics tools, marketing pixels or similar technologies on its website, Platform or digital services.
Further details may be provided in the Cookie Policy or Privacy Policy.

24.10. Client Rights

Subject to applicable law, the Client may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent, portability or other rights relating to personal data.
The availability and scope of such rights may depend on the Client’s jurisdiction and applicable law.

24.11. Limits on Deletion

Deletion or restriction of personal data may be limited where retention is necessary for legal obligations, accounting, recordkeeping, dispute resolution, fraud prevention, intellectual property protection, rights of other participants, legal claims, security, compliance or legitimate business purposes.

24.12. Privacy Requests

Privacy and data protection requests should be sent to:
info@noimann.academy
The Academy will respond within the period required by applicable law and, where reasonably possible, within thirty (30) days.

24.13. Security

The Academy takes reasonable organizational, technical and administrative measures to protect personal data.
However, no digital system, platform, communication channel or internet transmission can be guaranteed to be completely secure.

25. Third-Party Services

25.1. Use of Third-Party Services

The Academy may use third-party services in connection with the Services, including payment providers, banks, learning platforms, video conferencing tools, messengers, cloud storage, video hosting, customer management systems, email services, analytics tools, AI services, VR or neurotechnology providers, academic partners, contractors, consultants, accounting providers and legal providers.

25.2. Examples of Third-Party Services

Third-party services may include, without limitation, Stripe, PayPal, Zbooni, Telegram, WhatsApp, Zoom, Google Meet and other tools, platforms or providers used or confirmed by the Academy.

25.3. Third-Party Terms and Policies

Use of third-party services may be subject to the terms, privacy policies, data processing rules, fees, restrictions and technical requirements of the relevant third-party provider.
The Client is responsible for complying with any applicable third-party requirements where the Client uses such services in connection with the Products.

25.4. Limitations Outside Academy Control

The Academy is not responsible for outages, restrictions, account bans, technical failures, policy changes, payment declines, data processing practices, service interruptions, access limitations or other acts or omissions of third-party providers outside the Academy’s reasonable control.

25.5. Replacement of Third-Party Services

The Academy may replace, supplement or discontinue the use of a third-party service where reasonably necessary for technical, operational, legal, compliance, security or business reasons.
Such replacement does not constitute non-delivery where the Academy provides a reasonable alternative for the relevant Product.

25.6. Client Access to Third-Party Services

If the Client cannot use a third-party service due to country restrictions, device limitations, account restrictions, provider policies, internet access, local law, payment provider refusal or other circumstances outside the Academy’s control, this does not by itself create a right to refund, extension or alternative delivery.
The Academy may offer reasonable assistance or an alternative where feasible.

25.7. Academic and Certification Partners

Where applicable, the Academy may share necessary information, records, attendance data, completion data, submitted materials or other relevant information with academic, certification or program partners for administration of certificates, diplomas, completion documents, academic records or program requirements.
Specific partner involvement may be described in the relevant Product-Specific Terms.

25.8. Third-Party Links and Resources

The Academy may provide links, references, resources, tools or materials from third parties for convenience, technical support, education or additional learning.
Such links or references do not mean that the Academy endorses all third-party content, services, opinions, products or practices.

25.9. Third-Party Subscriptions, Devices and Equipment

Unless expressly stated in the Product-Specific Terms, the Client is responsible for any third-party subscriptions, accounts, software, devices, equipment, internet connection or technical tools required to access or use the relevant Product.

25.10. No Transfer of Responsibility

The use of third-party services does not transfer to the Academy responsibility for matters controlled by the third-party provider, including its platform availability, security architecture, data processing, pricing, account policies, service changes or technical limitations, except to the extent required by applicable law.

26. Platform Availability and Technical Limitations

26.1. Covered Digital Environments

This Section applies to the Academy’s website, Platform, learning systems, personal accounts, payment pages, Product pages, video hosting tools, messengers, video conferencing tools, cloud links, third-party services and any future digital environments used or confirmed by the Academy in connection with the Services.

26.2. No Guarantee of Uninterrupted Availability

The Academy does not guarantee that the website, Platform, Chats, payment pages, communication channels, third-party services or any digital environment will be uninterrupted, error-free, continuously available, secure from all technical issues or compatible with every device, browser, country, network or user environment.

26.3. Technical Interruptions and Maintenance

The Client understands that access may be affected by scheduled maintenance, updates, platform migration, temporary interruptions, access errors, third-party service failures, internet outages, country restrictions, device limitations, browser incompatibility, security measures or other technical circumstances.
Where reasonably possible, the Academy may provide notice of scheduled maintenance, but the Academy is not required to provide advance notice in every case.

26.4. No Automatic Refund for Temporary Issues

A temporary technical issue, interruption, access limitation or service degradation does not create an automatic right to refund where the Academy restores access, provides a reasonable alternative, extends access where appropriate, or the issue does not materially deprive the Client of the main paid Product.

26.5. Changes to Platform and Functionality

The Academy may modify, update, replace, migrate or reorganize the Platform, interface, login method, course structure, material location, technical features or access method, provided that the Client continues to receive access to the relevant Product in a reasonably equivalent form.

26.6. Client Technical Responsibility

The Client is responsible for maintaining the internet connection, device, browser, email account, messenger account, software, hardware, operating system, compatible technology and basic digital skills necessary to access and use the relevant Product.
Technical limitations caused by the Client’s device, unsupported browser, VPN, local restrictions, weak internet connection, blocked services, user error or failure to follow instructions are the Client’s responsibility.

26.7. Special Technical Requirements

Where a Product requires special equipment, software or hardware, including a VR headset, headphones, camera, microphone or other device, such requirements should be stated in the relevant Product-Specific Terms.
Unless expressly stated otherwise, the Client is responsible for obtaining and maintaining the necessary equipment and technical environment.

26.8. Security Restrictions

The Academy may temporarily restrict, suspend or block access where the Academy reasonably suspects unauthorized access, credential sharing, account compromise, payment dispute, chargeback, suspicious activity, security risk, technical abuse or breach of these Terms.
Such restriction may remain in place until the issue is reviewed and resolved.

27. B2B Terms

27.1. Scope of B2B Services

The Academy may provide Services to companies, educational organizations, medical, coaching, consulting or training organizations, teams, employees, corporate groups, clients of a Business Client or other organizational users.

27.2. Contracting Party and Authorized Users

Where a Business Client purchases Services for employees, contractors, representatives, clients, team members or other participants, the agreement is concluded with the Business Client.
Such participants are Authorized Users and may access the Services only within the scope approved by the Academy.

27.3. Business Client Responsibilities

The Business Client is responsible for payment, accuracy of billing and corporate information, authority of its representative, compliance with these Terms by all Authorized Users, proper use of access credentials, internal use of Academy Materials and timely notification to the Academy if any Authorized User should no longer have access.

27.4. No Resale or Unauthorized Expansion

The Business Client must not resell, sublicense, transfer, share or extend access to affiliates, clients, contractors, employees, external users or third parties beyond the agreed number and scope of Authorized Users without prior written permission from the Academy.
If the Business Client wishes to add users beyond the agreed number, additional payment or written confirmation from the Academy may be required.

27.5. Internal Use Limitation

Where access is purchased for a limited number of Authorized Users, the Business Client may not use Academy Materials to train the entire organization or any persons outside the authorized scope unless expressly permitted in the Product-Specific Terms or a separate written agreement.

27.6. B2B Documentation

B2B Services may be governed by an order form, invoice, commercial proposal, signed agreement, implementation plan, onboarding terms, data processing addendum, custom Product-Specific Terms or other written B2B documentation.
If such documentation conflicts with these Terms, the order of priority set out in Section 5.3 applies.

27.7. Reports to Business Client

Where applicable, the Academy may provide the Business Client with reports or information about Authorized Users, including attendance, progress, completion, participation, access status or other Product-related information.
The Business Client is responsible for providing all required notices, consents and lawful bases to Authorized Users where such reporting involves personal data.

27.8. B2B Data and Compliance

The Business Client represents that it has the necessary rights, permissions, notices, consents and legal bases to provide employee, participant, client or corporate data to the Academy.
The Business Client is responsible for ensuring that its use of the Services complies with applicable internal policies, employment rules, privacy obligations, professional obligations and applicable law.

27.9. Systemic or Individual Breach

If an Authorized User breaches these Terms, the Academy may restrict or terminate that Authorized User’s access.
If the breach is systemic, repeated, authorized, encouraged or not reasonably controlled by the Business Client, the Academy may restrict, suspend or terminate the Business Client’s broader access.

28. Suspension and Termination

28.1. Grounds for Suspension or Termination

The Academy may suspend, restrict or terminate access to any Service, Product, Platform, Materials, Community, Chat, session, recording or communication channel where the Client:
  1. fails to pay any amount due;
  2. fails to pay an installment or staged payment;
  3. initiates a chargeback, payment dispute or payment reversal;
  4. breaches intellectual property restrictions;
  5. shares, transfers or misuses access;
  6. breaches the Code of Conduct;
  7. breaches confidentiality obligations;
  8. acts unlawfully, abusively, unsafely or disruptively;
  9. engages in harmful technical activity;
  10. provides false, incomplete or misleading information;
  11. creates a security, legal, compliance, operational or safety risk;
  12. breaches Product-Specific Terms;
  13. violates applicable law;
  14. is unsuitable for participation for safety or health-related reasons.

28.2. Temporary Suspension Pending Review

The Academy may temporarily suspend or restrict access while reviewing suspected breach, payment issue, security risk, eligibility issue, safety concern, technical abuse or other circumstances relevant to the Services.
After review, the Academy may restore access, continue the restriction, impose conditions, or terminate access.

28.3. No Automatic Extension During Client-Caused Suspension

Where access is suspended due to the Client’s breach, payment issue, failure to provide information, technical misuse, security issue or other Client-caused circumstance, the suspension does not automatically extend the access period.

28.5. Termination or Discontinuation by the Academy

If the Academy terminates, cancels or materially discontinues a Product for reasons not caused by the Client, the Academy may, where applicable and subject to law:
  1. provide a reasonable alternative;
  2. transfer the Client to another Product, cohort or delivery format;
  3. provide access to substitute materials;
  4. provide a partial refund for the part not delivered; or
  5. apply the solution stated in the relevant Product-Specific Terms.

28.6. Voluntary Discontinuation by the Client

The Client may stop using a Product at any time.
Voluntary non-use, withdrawal, loss of interest, lack of time or decision to discontinue participation does not create a right to refund unless a refund is expressly available under Section 10, Product-Specific Terms or applicable law.

28.7. Effect of Termination

Upon termination or expiry of access, the Client must stop using the relevant Product, Platform access, Materials, Communities, recordings and other access rights, except to the extent expressly permitted by the Academy in writing.
The Academy may delete, restrict, deactivate or limit the Client’s account, access, Client Content or participation after termination or expiry, subject to applicable privacy and data protection requirements.

28.8. Existing Payment Obligations

Termination, cancellation, expiry or suspension does not release the Client from payment obligations that arose before termination, including unpaid installments, fees, charges, chargeback-related costs or other amounts due, unless otherwise required by applicable law or agreed by the Academy in writing.

28.9. B2B Suspension and Termination

For B2B Services, the Academy may restrict access of an individual Authorized User or, where the issue is systemic, repeated, serious or not reasonably controlled by the Business Client, suspend or terminate broader corporate access.

29. Chargebacks and Payment Disputes

29.1. Requirement to Contact the Academy First

Before initiating a chargeback, payment dispute, payment reversal or similar process, the Client should first contact the Academy at:
info@noimann.academy
The Client should provide the relevant Product name, payment date, payment method, reason for the dispute and supporting information.

29.2. Consequences of Chargeback or Payment Dispute

If the Client initiates a chargeback, payment dispute, payment reversal or similar process without first contacting the Academy, the Academy may suspend access, terminate access, block future purchases, dispute the chargeback, provide evidence to payment providers, and seek recovery of fees and costs where permitted by applicable law.

29.3. Evidence in Payment Disputes

In any payment dispute, the Academy may use and provide relevant evidence, including payment confirmations, invoices, access logs, email confirmations, Platform activation records, Chat invitations, screenshots of access, attendance records, delivery records, Product-Specific Terms, acceptance records and communication history.

29.4. Access During a Payment Dispute

The Academy may suspend access while a payment dispute is pending.
If the dispute is resolved in favor of the Academy, access may be restored where the Product remains available and the Client has not breached other provisions of these Terms.
If the dispute is resolved against the Academy or payment is reversed, the Academy may permanently terminate access to the relevant Product.

29.5. Third-Party Payer Disputes

If a payment was made by a third party and that payer initiates a payment dispute, chargeback or reversal, the Academy may suspend or terminate access of the user who received the Service.

29.6. Chargeback Fees and Costs

Where a chargeback or payment dispute is unfounded, abusive, inconsistent with these Terms or resolved in favor of the Academy, the Client may be responsible for chargeback fees, payment provider fees, bank fees, administrative costs and other related costs to the extent permitted by applicable law.

29.7. Repeated or Abusive Disputes

Repeated, abusive or unjustified payment disputes may be treated as misuse of the Services and may result in refusal of future purchases, suspension of access or termination of access.

29.8. Refunds and Chargebacks Are Separate Processes

A chargeback or payment dispute is separate from the Academy’s refund process.
Initiating a chargeback does not mean that the Client is entitled to a refund under these Terms, Product-Specific Terms or applicable law.

30. Limitation of Liability

30.1. Maximum Extent Permitted by Law

To the maximum extent permitted by applicable law, the Academy’s liability is limited as set out in this Section.
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

30.2. Excluded Losses

To the maximum extent permitted by applicable law, the Academy is not liable for indirect, incidental, special, punitive, exemplary or consequential losses, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, reputational damage, loss of data, emotional distress, failure to achieve results, business interruption or other indirect losses.

30.3. Client Decisions and Use of Materials

The Academy is not liable for decisions, actions, omissions, business choices, career choices, financial choices, health-related choices, relationship choices, educational choices, professional activities or other conduct of the Client based on the Services, Materials, sessions, AI output, recordings, recommendations or communications.

30.4. Misuse and Unauthorized Use

The Academy is not liable for losses arising from the Client’s misuse of Materials, unauthorized sharing of access, breach of instructions, breach of these Terms, use of AI Tools, VR Tools or Neurotechnology Tools contrary to instructions, or use of Services outside the permitted scope.

30.5. Third-Party Services and Other Participants

The Academy is not liable for failures, acts, omissions, content, user-generated content, statements, conduct, technical limitations or data processing practices of third-party providers, other participants, students, clients, guests, speakers, contractors or external parties, except to the extent required by applicable law.

30.6. Client Technical Issues

The Academy is not liable for the Client’s internet connection, device, browser, software, messenger, email account, local restrictions, unsupported technology, payment provider refusal, user error or other technical circumstances outside the Academy’s reasonable control.

30.7. Liability Cap

To the maximum extent permitted by applicable law, the Academy’s total aggregate liability for any claim relating to a specific Product is limited to the amount actually paid by the Client to the Academy for that specific Product giving rise to the claim.
Multiple claims relating to the same Product do not increase this liability cap.

30.8. Free Products and Free Materials

For free Products, free sessions, free events, free Materials, free access or free resources, the Academy has no liability except where liability is required by applicable law.

30.9. B2B Liability Limitations

For B2B Services, the Academy is not liable for corporate losses, internal decisions, employee performance, employee conduct, loss of business opportunity, operational downtime, implementation failure, internal training outcomes, loss of data, or results achieved by the Business Client or its Authorized Users, except to the extent required by applicable law.

30.10. Mandatory Exceptions

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death, personal injury or any other liability that cannot be excluded or limited under applicable law.

31. Indemnity

31.1. Client Indemnity

To the maximum extent permitted by applicable law, the Client agrees to indemnify, defend and hold harmless the Academy, its founders, directors, officers, employees, contractors, representatives, partners and service providers from and against any claims, losses, damages, liabilities, costs and expenses arising out of or related to the Client’s breach of these Terms, Product-Specific Terms or applicable law.

31.2. Indemnified Matters

The Client’s indemnity obligations apply to matters arising from:
  1. breach of these Terms or Product-Specific Terms;
  2. infringement or misuse of Academy Materials or intellectual property rights;
  3. unauthorized sharing, transfer or misuse of access;
  4. breach of confidentiality obligations;
  5. breach of the Code of Conduct;
  6. Client Content or user-generated materials provided by the Client;
  7. violation of third-party rights;
  8. false, incomplete or misleading information provided by the Client;
  9. unlawful, abusive, unsafe or unauthorized use of the Services.

31.3. B2B Indemnity

A Business Client is responsible for, and must indemnify the Academy in relation to, acts, omissions, breaches, misuse, unlawful conduct or violations committed by its Authorized Users, employees, contractors, representatives, clients or other participants who access the Services through or on behalf of the Business Client.

31.5. Recoverable Costs

Recoverable costs may include damages, losses, liabilities, claims, settlement amounts, legal fees, expert fees, administrative costs, investigation costs, enforcement costs and other reasonable expenses incurred by the Academy.

31.6. Control of Defense and Settlement

The Academy may control the defense, response, negotiation and settlement of any claim that affects the Academy’s reputation, intellectual property, Platform, employees, contractors, business, legal position or operational interests.
The Client must reasonably cooperate with the Academy in relation to such claim.

31.7. No Admission Without Consent

The Client must not admit liability on behalf of the Academy, make statements binding the Academy, settle a claim on behalf of the Academy or agree to any obligation affecting the Academy without the Academy’s prior written consent.

31.8. Free Products

This Section applies to both paid and free Products, Services, Materials, events and access, to the maximum extent permitted by applicable law.

32. Force Majeure

32.1. Force Majeure Events

The Academy is not liable for delay, interruption, non-performance or partial performance caused by events outside the Academy’s reasonable control.
Such events may include natural disasters, fire, flood, war, terrorism, civil unrest, epidemic, pandemic, government restrictions, changes in law, sanctions, internet failures, power failures, platform outages, cloud provider failures, payment provider failures, messenger outages, third-party service failures, cyberattacks, strikes, travel restrictions, illness or unavailability of a key speaker or specialist, or any other event beyond the Academy’s reasonable control.

32.2. Effect on Services

If a force majeure event affects a Service, live session, group event, Product, delivery channel or access method, the Academy may take reasonable measures, including rescheduling, changing the format, providing a recording, providing an alternative specialist, providing substitute materials, extending access or applying the relevant Product-Specific Terms.

32.3. No Automatic Refund

A force majeure event does not create an automatic right to refund.
A refund, partial refund, extension, alternative delivery or other remedy may be provided only where required by applicable law, expressly stated in the Product-Specific Terms, confirmed by the Academy in writing, or where the Academy cannot provide a reasonable alternative for the undelivered part of the Product.

32.4. Client Circumstances Not Force Majeure

The Client’s financial difficulties, lack of time, change of plans, personal circumstances, travel issues, work obligations, loss of interest or inability to participate are not force majeure events for the purposes of these Terms.

32.5. Long-Term Force Majeure

If a force majeure event continues for more than ninety (90) days and materially prevents the Academy from providing the relevant Product, the Academy may terminate, postpone, replace or restructure the affected Product and provide a reasonable solution in accordance with these Terms, Product-Specific Terms and applicable law.

32.6. No Mandatory Notice Obligation

The Academy may notify affected Clients of force majeure circumstances where appropriate and reasonably possible, but failure to provide immediate or advance notice does not by itself create liability where the force majeure event is outside the Academy’s reasonable control.

33. Complaints and Amicable Resolution

33.1. Complaint Submission

Complaints should be submitted to:
info@noimann.academy
The Client should submit complaints within a reasonable time after the issue arises.

33.2. Required Complaint Information

A complaint should include:
  1. full name;
  2. email used for purchase or registration;
  3. Product name;
  4. payment date, if relevant;
  5. description of the issue;
  6. requested resolution;
  7. supporting evidence, where available.

33.3. Review Period

The Academy will review complaints within fourteen (14) business days after receiving the required information.
If additional information is required, the review period may begin or continue after the requested information is provided.

33.4. Complex Complaints

If a complaint is complex, involves third-party providers, requires technical review, requires internal investigation or involves legal, privacy, payment or safety issues, the Academy may extend the review period for a reasonable time.

33.5. Amicable Resolution Before Formal Proceedings

Before initiating formal court, arbitration or other legal proceedings, the parties should first attempt to resolve the dispute amicably through written communication and good-faith negotiations for thirty (30) days from the date a written dispute notice is received.

33.7. No Suspension of Obligations

Submitting a complaint does not suspend the Client’s payment obligations, access rules, confidentiality obligations, intellectual property restrictions, conduct obligations or other obligations under these Terms unless the Academy expressly agrees otherwise in writing.

33.8. Good-Faith Handling

The Academy will handle complaints in good faith and may offer correction, clarification, alternative delivery, technical support, rescheduling, partial solution or other reasonable remedy where appropriate.

34. Governing Law and Dispute Resolution

34.1. Governing Law

These Terms, Product-Specific Terms and any non-contractual obligations arising from or related to them are governed by the laws of the United Arab Emirates, without regard to conflict of law rules, unless mandatory applicable law requires otherwise.

34.2. Default Forum

Unless the relevant Product-Specific Terms, B2B order form, individually signed agreement or other written agreement provides for arbitration or another forum, disputes shall be submitted to the competent courts of Dubai, United Arab Emirates.

34.3. DIAC Arbitration Where Stated

Where the relevant Product-Specific Terms, B2B documentation, order form, invoice, written addendum or individually signed agreement provides for arbitration, the dispute shall be finally resolved by arbitration under the rules of the Dubai International Arbitration Centre in force at the time the arbitration is commenced.
Unless otherwise stated in the applicable document:
  1. the seat of arbitration shall be Dubai, United Arab Emirates;
  2. the language of arbitration shall be English;
  3. the tribunal shall consist of one arbitrator.

34.5. Urgent and Protective Relief

Nothing in these Terms prevents the Academy from seeking urgent, interim, injunctive, protective or enforcement relief before any competent court or authority where necessary to protect intellectual property, confidential information, payment rights, access systems, security, reputation, legal rights or legitimate business interests.

34.6. Mandatory Consumer Rights

Nothing in these Terms limits mandatory consumer rights that cannot be excluded or limited under applicable law.
If the Client is a consumer and mandatory law of the Client’s jurisdiction grants non-waivable rights, such rights remain unaffected to the extent required by that law.

34.7. Class Action Waiver

To the extent permitted by applicable law, disputes must be brought only on an individual basis and not as part of a class, collective, representative or consolidated action.

34.8. Costs

Each party shall bear its own legal costs and expenses unless the court, arbitral tribunal, applicable rules or applicable law determines otherwise.

34.9. Electronic Evidence

To the extent permitted by applicable law, electronic records may be used as evidence, including emails, payment records, invoices, access logs, Platform records, acceptance records, Product-Specific Terms, chat records, delivery records and other digital communications or records.

34.10. Language

The language of dispute communications, court or arbitration proceedings and related documentation shall be English, unless the applicable court, tribunal, law or Product-Specific Terms requires otherwise.

35. Changes to Services and Terms

35.1. Updates to These Terms

The Academy may update, revise, replace or amend these Terms from time to time.
Updated Terms may be published on the Academy’s website.

35.2. Effective Date of Updates

Updates take effect from the date of publication, the date stated in the updated Terms, or another date communicated by the Academy.
Where reasonably possible, the Academy may provide notice of material changes.

35.3. Existing Purchases

Changes to these Terms do not materially reduce the Client’s rights in relation to already paid Products unless required by applicable law, necessary for legal, technical, security or operational reasons, or expressly agreed with the Client.
Changes to Product-Specific Terms do not apply retroactively to an already paid Product unless required by law, agreed with the Client, or necessary to correct an error, comply with law, protect safety, protect security or provide an equivalent alternative.

35.4. Continued Use as Acceptance

The Client’s continued access to or use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.
If the Client does not agree to the updated Terms, the Client must stop using the Services.

35.5. Changes to Services

The Academy may change the composition of a Product, Materials, speakers, schedule, format, Platform, technical tools, access method or delivery process where this preserves the main educational value of the Product or where the Academy provides a reasonable alternative.

35.6. Discontinuation of Obsolete Products or Features

The Academy may discontinue, remove, archive, replace or stop supporting outdated Products, Materials, features, platforms, tools, links or functions where reasonably necessary for educational, technical, operational, legal, security or business reasons.

35.7. Corrections of Errors

The Academy may correct errors, typographical mistakes, technical inaccuracies, pricing errors, descriptions, availability information, Product details or other incorrect information at any time.

35.8. Obvious Pricing or Description Errors

If a Product was purchased based on an obvious pricing error, technical mistake, incorrect description, incorrect availability information or other material error, the Academy may cancel the order and return the payment, or offer the Client the correct terms for acceptance.

36. General Legal Provisions

36.1. Entire Agreement

These Terms, together with the relevant Product-Specific Terms, Privacy Policy, Refund and Cancellation Policy, Cookie Policy, invoice, payment page, order form, B2B documentation and any individually signed agreement, where applicable, constitute the entire agreement between the Client and the Academy in relation to the relevant Services or Product.

36.2. No Oral Modification

Oral statements, informal messages, marketing materials, comments, explanations or promises made by managers, curators, speakers, mentors, contractors, employees or other representatives do not amend these Terms or the relevant Product-Specific Terms unless expressly confirmed by the Academy in writing.

36.3. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions continue in full force and effect.
The invalid, unlawful or unenforceable provision should, where possible, be replaced or interpreted by a valid and enforceable provision that most closely reflects the original purpose, commercial meaning and legal effect of the provision.

36.4. No Waiver

The Academy’s failure or delay in exercising any right, remedy, power or privilege under these Terms does not constitute a waiver of that right, remedy, power or privilege.
Any waiver is effective only if expressly made in writing by the Academy.

36.5. Assignment by the Client

The Client may not assign, transfer, delegate or sublicense any rights or obligations under these Terms without the Academy’s prior written consent.
Any attempted assignment or transfer without such consent may be treated as invalid.

36.6. Assignment and Delegation by the Academy

The Academy may assign, transfer, subcontract or delegate its rights or obligations under these Terms to affiliates, successors, contractors, service providers, technical providers, payment providers or other third parties where reasonably necessary for business, operational, legal, technical or restructuring purposes, provided that such assignment or delegation does not materially reduce the Client’s mandatory rights under applicable law.

36.7. Notices

Formal legal notices to the Academy must be sent to:
info@noimann.academy
The Academy may send notices to the Client using the email address provided during purchase, registration or communication with the Academy.
Operational notices may also be sent through the Platform, messenger, payment provider, Academy communication channel or another written digital channel used for the relevant Product.

36.8. Time of Receipt of Notices

Formal email notices sent by the Academy are deemed received on the next business day after sending, unless the Academy receives an automated delivery failure notice.
Operational notices are deemed received on the day they are sent, unless an automated delivery failure notice is received or the applicable Product-Specific Terms state otherwise.
The Client is responsible for keeping contact information accurate and monitoring relevant communication channels.

36.9. Survival

Any provisions that by their nature should survive termination, cancellation, expiry or completion of the Services continue to apply.
This includes provisions relating to payments, refunds, intellectual property, confidentiality, privacy and data protection, recordings, Client Content, restrictions on sharing Materials, limitation of liability, indemnity, dispute resolution, B2B obligations, electronic records and any other provisions intended to survive.

36.10. Relationship of the Parties

The Client and the Academy are independent contracting parties.
Nothing in these Terms creates an employment relationship, agency, partnership, joint venture, franchise, fiduciary relationship or representative relationship between the Client and the Academy.

36.11. No Authority to Represent the Academy

The Client may not represent themselves as a representative, agent, partner, employee, teacher, trainer, certified specialist, licensed practitioner or authorized representative of the Academy without the Academy’s prior written permission.

36.12. Headings

Headings and section titles are used for convenience only and do not affect the interpretation of these Terms.

36.13. Interpretation

Words such as “including”, “includes”, “such as” and similar expressions are illustrative and do not limit the scope of the relevant provision.
References to written confirmation include electronic written confirmation unless a physical signature or specific written form is expressly required.

37. Contact Details

The provider of the Services is:
Noimann Academy L.L.C-FZ
Registered Address:
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
License No.: 2529929.01
Licensed by: Meydan Free Zone
Website: https://noimann.academy
Official email for legal notices, complaints, refund requests, privacy requests, support requests and other formal communications:
info@noimann.academy

38. Effective Date

These Terms are effective as of:
27 May 2026
These Terms were last updated on:
27 May 2026
Version: 1.0

38.1. Application to Purchases

These Terms apply to purchases, registrations, access activations and uses of the Services made on or after the Effective Date.
For purchases made before the Effective Date, the terms in force at the time of purchase apply, unless otherwise required by applicable law, agreed with the Client, or necessary for continued use of the Services after publication of updated Terms.

38.3. Previous Versions

The Academy may retain previous versions of these Terms for recordkeeping, compliance, audit, dispute resolution, legal protection and administrative purposes.

38.4. Published Version

The version published by the Academy on its website or otherwise made available by the Academy at the relevant time is the applicable version, subject to Product-Specific Terms, mandatory law and any individually signed agreement.